FAQ

What kind of products do you offer?

We specialize in art-inspired gifts and treasures. Our collection is meticulously curated and includes exclusive art prints (like Canaletto and David Hockney), illustrated books for adults and children, decorative arts books, luxurious Melody Rose cushions, collaborative pieces with partners like COCO Chocolatiers, games, jigsaws, and a unique range of gifts for dog lovers and kids. We believe in offering items that tell a story and inspire connection.

Are the art prints and books authentic?

Absolutely. We take great pride in the authenticity and quality of our products. Our art prints are officially licensed, and our books are sourced from reputable publishers. Each item is chosen to reflect our commitment to beauty and artistic value.

How do I place an order?

Simply browse our collections, add your chosen items to your cart, and proceed to checkout. You do not need to create an account to make a purchase, but creating one allows you to track your orders and save your details for a faster checkout next time.

I forgot my password. What should I do?

On the login page, click on the “Forgot Password” link. You will receive an email with instructions to reset your password securely.

What payment methods do you accept?

To ensure a smooth and secure shopping experience, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal.

Is my payment information secure?

Yes, completely. We use industry-standard encryption technology to protect all your personal and payment information. Your transactions are safe with us.

Where do you ship from?

All orders are carefully packaged and dispatched from our headquarters in Stafford, US.

What are your delivery options and times?

Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
Free Shipping (on orders over £50): Processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.

Do you ship worldwide?

We ship to a global community of art lovers! However, due to current logistical constraints, we are unable to deliver to certain remote areas and parts of Asia. We appreciate your understanding.

How are my items packaged?

We handle every item with the utmost care. Your artful treasures are packaged with protective materials to ensure they arrive at your doorstep in pristine condition, ready to inspire and delight.

What is your returns policy?

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return policy within 15 days of delivery. Please contact our customer care team at [email protected] to initiate a return, and we will guide you through the simple process.

How long does it take to process a refund?

Once we receive the returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.